Website Terms and Conditions
The Website - EDGE ART's website, which serves as a virtual store for the sale of metal wall art works (hereinafter: the "Products"), including text, images and other content therein.
The Company - the owner of the website and operator of the EDGE ART online store (hereinafter also: "Site Management").
User - Any person who browses and/or uses the site, whether or not they have made a purchase.
Customer/Orderer - Any user who places an order to purchase a product through the website.
Browsing the site or performing any action on it (including purchasing products) constitutes agreement on the part of the user to the terms of these Terms and Conditions, including all the terms and conditions detailed therein. If you do not agree to these terms, you are requested not to make any use of the site. The terms of the Terms and Conditions constitute a binding contract between you and the Company for all purposes.
What is stated in the regulations in the masculine form is for convenience only and refers to women and men alike. What is stated in the singular also refers to the plural, and vice versa. The section headings are intended for ease of reading and will not be used in the interpretation of the regulations.
The Company may update and change these Terms and Conditions from time to time at its discretion, without prior notice. A change to the Terms and Conditions will come into effect upon its publication on the Site, and the User is responsible for updating itself with these changes before any use or purchase on the Site. In addition, the Company reserves the right to change the content of the Site from time to time, its structure, design, the services and products offered therein, their scope and availability, all without prior notice. The User or Customer shall not have any claim or claim for these changes and/or malfunctions that occur during their implementation.
The Company makes efforts to ensure that the information on the Site is accurate and up-to-date, but bona fide errors or inaccuracies may appear. Subject to law, the Company shall not be liable for errors or inaccuracies in the information displayed on the Site. The images on the Site are intended for illustrative purposes only, and there may be differences between the image and the actual product (including differences in color due to lighting or screen display). The Company does not guarantee that the inventory of all products and models available on the Site will be available at any given time, and it may remove products from the Site or update their availability at its sole discretion.
Use of the Site and making a purchase are permitted only to those aged 18 or over, who have a valid credit card in Israel, and an active e-mail address. If a user is a minor (under the age of 18), use of the Site and making a purchase will be deemed as if he has received the consent of his parents or guardians. The Company may prevent access to the Site and/or the possibility of purchasing from any user in cases of violation of the Terms and Conditions or law, provision of false or partial information, misuse of the Site, and the like. Providing false information knowingly is a criminal offense, and the Company reserves the right to take legal action against the person providing incorrect information, including claiming compensation for damages incurred as a result.
Purchase and payment
The site allows you to select products from a collection of metal wall art in Hebrew and English, with each piece featuring one selected word and accompanied by a personal inspirational letter (as described on the product pages on the site). Next to each product, its price, description, delivery times, and relevant shipping costs are detailed. It should be noted that the product images are for illustrative purposes only, and there may be slight differences between the image and the physical product, including color differences resulting from screen display or lighting.
The prices of the products appearing on the site are in Israeli New Shekels (ILS) and include VAT as per law, unless otherwise stated. The company may change the prices of the products, shipping fees or terms of promotions from time to time, however the price that will apply to an order is the price published on the site at the time of completing the order process.
Ordering process
In order to make a purchase, the customer must select a product(s), fill in contact information and shipping address, and enter payment details with a credit card in the site's secure payment system. Payment on the site is made by credit card only, through a secure payment system that meets strict security standards.
Credit card details are transmitted in encrypted form for the purpose of the website. The credit card is charged after the order is confirmed by the company and after receiving approval from the credit card company. The purchase transaction will only come into effect after the order has been received in the site's system, approved by the company, and an order confirmation message has been sent to the customer to the email address provided. Sending the order confirmation is a condition for completing the purchase process. If ordered If an order is placed and no such confirmation is sent, the order will not bind the Company.
Providing complete and correct payment details is a condition for completing the purchase. If the customer has not provided full credit card details and other required details at the time of ordering,
or if the credit card company has not approved the transaction, the Company may cancel the order without the customer being entitled to any compensation. The customer must ensure that the personal details provided at the time of ordering (name, address, telephone number, email, etc.) are correct and accurate. The Company will not be liable for non-receipt of a product or any other malfunction due to the provision of incorrect details by the customer.
The Company reserves the right to limit the quantity of units sold of each product or to discontinue its sale, as well as to cancel an order (in whole or in part) in exceptional cases, such as: if the product is out of stock, if there is a clear error in the price or description of the product on the website, if there is suspicion of fraud or illegal activity on the part of the customer, a technical malfunction or human error in the purchase process, or force majeure. Supreme that prevents the transaction from taking place. If the company cancels an order, a notification will be sent to the customer, and to the extent that the customer has been charged, the credit card will be credited with the full amount for the canceled item. With the exception of the aforementioned refund, the customer will not have any further claim or demand against the company for the cancellation of an order by it for the reasons specified.
Deliveries
The Company will deliver the products purchased on the Site to the address in Israel specified by the Customer at the time of ordering (unless it is expressly stated that delivery is limited to certain areas). The delivery of the products will be carried out via courier service or mail, at the Company's choice, and subject to payment of shipping fees as specified on the Site at the time of purchase.
The shipping cost for each product can be found when adding it to the shopping cart and during the payment process. Shipping fees will be charged when the transaction is charged together with the payment for the product.
The estimated delivery times are indicated on each product page and generally range from 14-21 business days, unless otherwise specified.
"Business days" for this purpose are Sunday through Thursday, and do not include Fridays, Saturdays, holiday eves and holidays. The Company will make an effort to deliver the product on time, but delays may occur due to factors beyond the Company's control. The Company shall not be liable for any delay or late delivery resulting from circumstances beyond its control, such as malfunctions with the courier service, strikes, closures, emergencies, force majeure, etc. In the event of a significant delay beyond the estimated delivery time, the Customer shall be entitled to contact the Company for clarification;
If the product has not been delivered within the time period specified on the Site, the Customer is entitled to cancel the transaction and receive a full refund, subject to coordination with the Company and the return of the product if it is ultimately received.
When delivering the shipment, the Company or a representative on its behalf may require the presence of the receiving customer, presentation of an ID card and/or signature on receipt documents. If the Customer has requested that the courier leave the package in a specific place (e.g. by the door) in his absence, this will be the Customer's responsibility, and the Company shall not be liable for any loss or damage from the moment of delivery at the requested location.
If for any reason the product has not been delivered (e.g. due to an incorrect address or non-collection), and the package is returned to the Company, the customer will be responsible for arranging a return shipment and will bear additional shipping costs. The Company and its customers will cooperate to ensure smooth and proper delivery of the products.
Cancellations and refunds
Cancellation of a transaction by the customer - The customer may cancel a purchase transaction made on the site in accordance with the provisions of the Consumer Protection Law, 5741-1981 and the Consumer Protection (Transaction Cancellation) Regulations, 5771-2010. Cancellation will be made from the date of placing the order until 14 days from the date of actual receipt of the product or receipt of the document containing the transaction details (order confirmation/invoice), whichever is later. Cancellation notice can be given to the company in writing (for example, via email or an online form on the website, if available). It is recommended to send the request in writing and keep a shipping confirmation/copy of the notice for documentation.
In the event that the cancellation notice is given before the product is shipped to the customer, the credit card charge will be canceled in full, or the customer will be refunded any amount paid, and no shipping fees will be charged. If the notice is given after the product has already been shipped or delivered, the customer must return the product to the company within 14 days of the cancellation date.
The product must be returned as much as possible in its original packaging, when it is complete, undamaged and has not been used in any way, along with an invoice or proof of purchase (if received). The return will be made to the company's warehouses at the address provided by the company's representative, or by a courier on its behalf at the company's choice.
Please note - the customer will bear the cost of the return shipping in the event of a cancellation that is not due to a defect in the product. The product can also be returned physically, by prior arrangement, to a collection point to be determined with The company, in which case no return shipping fees will be charged.
The right to cancel does not detract from the legal rights of special populations: A consumer who is a person with a disability, a senior citizen (over 65) or a new immigrant, who entered into a distance sales transaction while talking to a representative, may cancel the transaction within 4 months from the date he received the product or the transaction details document, whichever is later. Upon presentation of an appropriate certificate and in accordance with the terms of the law.
Exceptions to the right to cancel - It is not possible to cancel a transaction or return a product that is specially created for the customer, customized according to special requirements, and that is not part of the company's regular inventory. Also, it is not possible to cancel the purchase of perishable items that wear out quickly or recordable/replicable products that the customer has opened their packaging (to the extent such are offered on the site), in accordance with Section 14C of the Consumer Protection Law.
Cancellation of a transaction due to defect or non-conformity - If the reason for cancellation is a defect in the product provided, damage caused to the product before delivery, or the product provided is substantially different from the product ordered (for example, an error in the model or in the word appearing in the work) - no cancellation fees will be charged at all in such a case, the customer must notify the company immediately upon discovery of the problem, and the company will coordinate collection of the defective product from the customer's home at its expense, and provide a new replacement product identical to the one ordered or will refund the customer in full, at the customer's choice. If the customer chooses a refund, the refund will be made within 14 days from the date of receipt of the cancellation notice and a description of the problem, subject to the return of the defective product (if required)
Cancellation of a transaction by the company - the company may, in certain cases, cancel an order or transaction on its own initiative, at its discretion, even after the order has been confirmed,
such as in the following cases: if it is discovered that the product is out of stock at the time of ordering; if there is an error in the price or description of the product on the website; in the event of a technical malfunction, disruption in the operation of the website or A malfunction in the booking system; In the event of suspected fraudulent or illegal activity on the part of the customer; If the customer has provided false or incorrect details; Or in force majeure events that prevent the proper completion of the transaction (such as war, state of emergency, general strike, extreme natural events, etc.).
Notification of the cancellation of the transaction will be provided to the customer via telephone and/or email that the customer provided at the time of booking, and the customer will not be charged for the cancelled order
(or will be credited with the full amount of the transaction if charged). With the exception of the refund of the payment as stated, the customer waives any claim or demand for such cancellation by the company.
Information security and privacy
The company and the site management are careful to maintain the privacy of users and protect the personal data provided on the site.
Customer information (such as name, address, email, telephone) as well as purchase details will be stored in the company's database in accordance with the provisions of the Privacy Protection Law, 5741-1981. The company will not transfer identifying information about the customer to third parties, except for the purpose of operating the site, completion of the purchase (for example, to a clearing company for billing, to a shipping company for delivery) or if required to do so by law. Personal information will not be used for marketing purposes without the customer's consent.
However, the company may use the customer's contact information to send updates regarding an order placed, or information about the company's promotions and marketing offers, in accordance with the law and with the customer's consent. The customer may request at any time to be removed from mailing lists for marketing material.
The site is secured with reasonable technical and organizational measures to protect the confidentiality of the information. All credit card data transmission on the site is carried out via an encrypted connection (SSL) and according to accepted security standards. Despite the security measures, there is no absolute immunity from unauthorized intrusions. Therefore, in cases beyond the control of the company and/or resulting from force majeure, the company will not be liable for any damage of any kind, indirect or direct, caused to the user or anyone on his behalf if any information is lost or if it is used without authorization.
The user is obliged to refrain from performing any actions that may harm the security of the site, such as attempts to penetrate, disrupt the operation of the site, spreading viruses, using other people's passwords, etc. Misuse of the site system or other users' data constitutes an offense and may result in legal action against those involved.
By entering his details, the customer declares that the information was provided voluntarily and with his consent. Although the company takes precautions, it cannot guarantee absolute immunity
from security breaches. In the event of a material security breach known to the company, it will update users in accordance with legal obligations.
For additional information about how privacy is protected on the site, you can contact the company's service representatives using the contact details provided on the site.
Product Warranty
The products sold on the site are metal wall art pieces, with a meticulous and unique design. The company undertakes to provide the customer with a new, proper product in accordance with the specifications published on the product page. If the product supplied is substantially defective or significantly different from that described on the site, the company's responsibility is to repair the defect or replace the product with a proper and identical product, or refund the customer's choice, all in accordance with the cancellation and return policy above.
This responsibility is subject to the customer notifying the company of the defect or non-conformity immediately upon discovery, and not misusing the product. In the event of a defect or malfunction in the product supplied, the customer must allow the company or someone on its behalf to inspect the product, and if necessary, the customer will coordinate the return of the product to the company (at the company's expense in the event of a real defect). The Company shall not be liable for defects or damage caused to the product due to misuse, neglect, falling, improper hanging or installation, treatment not in accordance with the instructions, accident, natural wear and tear, or any use not in accordance with the product's intended purpose.
Without derogating from the foregoing and subject to law, the Company shall not be liable for any indirect, consequential or special damage caused to the customer and/or user and/or third party due to use of the product purchased on the site, except in the case where the Product Liability Law requires otherwise. The Company's liability for any direct damage due to a defective or non-compliant product shall in any case be limited to the amount actually paid by the customer for that product. Any use of the products is the sole responsibility of the user. The customer must act in accordance with all safety and usage instructions provided with the product, including instructions for safely hanging the wall art. The Company shall not be liable for damage to property or to persons caused by use not in accordance with the instructions or due to the user's negligence.
It is clarified that the product images on the site are for illustrative purposes only, and as stated, there may be slight differences in color/appearance between the image on the site and the actual product. Such differences resulting from screen display or lighting are not considered a defect. Also, because the works are handmade or painted in a specific production process, there may be slight deviations in color or finish that are not considered a material defect.
The Company does not provide any additional warranty, express or implied, for the products beyond what is expressly stated in these regulations or required by law. To the extent that there is a separate manufacturer's warranty for the product, the warranty will be transferred to the customer together with the product, and the Company will assist the customer in exercising it against the manufacturer if necessary.
Intellectual property
All intellectual property rights in the Site and its contents belong exclusively to the Company or third parties who have authorized the Company to use them. These rights include, among others, copyright and design rights in all contents of the Site, trademarks, logos, the name "EDGE ART", patents, trade secrets, texts, images, graphic designs, media files, computer code and any other material published on the Site. Any unauthorized use of the Site's contents is strictly prohibited. You may not copy, reproduce, distribute, sell, market, translate, publicly display, deliver to a third party, create derivative works or make any other use of the contents appearing on the Site or in the Site's code, whether for commercial or private purposes, unless express prior written consent has been given by the Company.
Furthermore, all intellectual property rights in the artworks sold on the site, their design and content (including the words that appear on the artworks and the accompanying inspiration letters) belong to the company and/or the artist who granted the company the right to use and sell. Purchasing a product from the site grants the customer physical ownership of the purchased product, but does not grant the customer or any third party the right to make commercial use of the content, design or image of the product itself (for example – to copy the design and reproduce it).
Any such use constitutes a violation of copyright and the company reserves the right to take legal action in the event of a violation.
A user who uploads any content to the site (such as opinions, photos, etc., to the extent the site allows it) declares that this content is his original property or that he has the legal right to publish it, and that he grants the Company an unlimited license for time and without compensation to use this content within the framework of the site's activities. The Company will not be liable for content uploaded to the site by users.
Jurisdiction
These Terms and Conditions, their interpretation and any dispute regarding the use of the Site and/or arising from it, shall be governed by the laws of the State of Israel only. The exclusive jurisdiction is vested in the competent courts in the Tel Aviv-Yafo district, Israel. This is so, even if the customer or user's address is outside of Israel, and to the maximum extent permitted by law.
Nothing in these Terms and Conditions shall derogate from the rights of the consumer under Israeli law. The Terms and Conditions are intended to supplement the rights and obligations set forth in law, and in any case of conflict between the provisions of these Terms and Conditions and the provisions of applicable law, the provisions of law shall prevail. Any waiver, postponement, extension or relief by the Company in fulfilling any of the terms and conditions of the Terms and Conditions in a particular case shall not be construed as a waiver of any right under these Terms and Conditions or under law in other cases.
